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arvato services (China)

2004/02/26

　　More than 30,000 employees around the world form the backbone of arvato AG - one of the largest service providers in Europe. arvato AG is a strategic business unit of the Bertelsmann media group with 300 companies in 26 countries. In addition to the divisions arvato print, arvato storage media, arvato services is the leading service provider with respect to customer relationship management and supply chain management in Europe and in markets outside Europe.

　　Because the success of our customers is the focus of our business, we know that one-stop-shopping concepts ease the way, generating economic and qualitative advantages. We offer our clients a complete range of services in all areas of customer communication, starting from business consultancy, to customer care (call centers), customer relationship management (CRM), logistics services, data management, through to the development and implementation of complete customer loyalty schemes.

　　Our clients include: Microsoft, Volkswagen, Vodafone, Lufthansa, Deutsche Bank, Philips, Nestle, McDonalds and many more. Our targeted industries include: telecommunication, IT, financial services, automobile, retail, tourism, travel, media, FMCG, electronics and energy.

　　arvato services (China) entered the Chinese market at the beginning of 2002. Having successfully managed and operated the frequent flyer program "Miles & More" for Lufthansa (Germany's national airline) for more than 10 years, arvato services (China) signed a long term contract with Air China, the Chinese flagship career, to operate its frequent flyer program Air China Companion club. Since then, partnerships with numerous other customers from various industries (insurance, airline, media and gaming) have been formed. arvato services (China) is continually extending its service portfolio to meet the challenges of the global markets.

Tel: 86-21 54630606 ext:547
Fax: 86-21 64230566
Email: rose.ling@bertelsmann.com.cn
Address: 162 Luoxiu Rd, Shanghai, PR China, 200231
Website: www.arvatoservices.com.cn

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